Our Locations

  • Emergency

If you have a True Emergency, please go to the closest Emergency Department. If you are in a life threatening situation call 911.

After Hours Clinic

By Appointment. After Hours Clinics are to be utilized for urgent medical problems that arise after your clinic has closed. Please call to book.

Location alternates between our three offices. Please call your doctor’s office for the clinic’s location.

O’Loane Medical Clinic
Tavistock Community Health Inc.
Avon Family Medicine Centre

Or you can Call the Telephone Health Advisory Service to speak to a registered nurse at..

1.866.553.7205
Hours of Operation

Ready for your Appointment?

Patient Responsibilities

By taking an active role in your health care, you can help us meet your needs as a patient. We ask that you (and your family) accept certain responsibilities so we can meet our shared goals.

We ask that you:

  • Tell us about concerns you have about the safety and/or quality of your care.
  • Please inform reception of any changes to your address, home, work and/or cell phone number(s), and pharmacy you use for your prescription needs.
  • Take an active role in your own care. You can do this by:
    
a. Taking sensible precautions to keep healthy.
    
b. Using the advice and information from your care providers.

    c. Asking questions to clarify information.

    d. Telling us what is important to you.
  • Be open and honest with us about your health history and health care needs (including your past and current illnesses, allergies, medications and dosages, and family health history).
  • Arrive at appointments promptly or, if they must be canceled or postponed, we ask that you notify us as soon as possible (at least 24 hours in advance).
  • Treat STAR FHT (administrative) staff and other patients and visitors with consideration and respect.
  • Understand that we will not tolerate violence, abuse (verbal or physical) or aggressive behaviour.
  • Work with the clinicians to build a relationship that is based on trust, honesty, respect and a mutual desire to improve your health outcomes.
  • Refrain from discriminatory comments or actions in regards to sexism, racism, ableism, classism, homophobia, biphobia, transphobia, fatphobia and any other behaviour that is derogatory to a marginalized person.
  • Be prepared to be seen by other STAR FHT staff when your usual provider is not available or be willing to wait until they are available.
  • Understand that STAR FHT works with many individuals with many levels of need, and staff may need to prioritize their time to deal with emergency or high need situations.
  • Understand that STAR FHT has limitations in regards to the services we provide.
  • Understand that posting comments on social media that harass, bully or defame a staff member is unacceptable and could result in immediate dismissal.

Health Card:
Valid and with You.

Please bring your health card to every visit and make sure that it is a valid health card. If you need to renew your health card, Service Ontario is located at 5 Huron Street in Stratford, behind the Court House. No appointment is needed, but ID is required for each renewal. Please visit the Service Ontario Website for more information.

IMPORTANT NOTE: You will be charged for your clinic visit if you have been informed once by our front staff about an expired health card.

Clothing
for Examinations

Please dress appropriately for the area being examined. For example, if you are being seen for a sore shoulder, please wear a top that exposes the shoulder, or change into a gown provided in each exam room.

This will assist the clinician in providing a thorough assessment of the problem.

When you take care of these, it helps us a lot. Thank you. 

STAR Family Health Team - logo
Proud Member of Huron Perth and Area

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