Individual Therapy Sessions

Why are people referred to a Mental Health Clinician?

Mental Health Clinicians are able to see patients with a wide range of mental health-related concerns. They can work with children, teens, and adults of all life stages.

Common reasons for referral to the Mental Health Clinician include:

  • depression
  • stress or anxiety
  • relationship issues
  • divorce/separation
  • bereavement/loss/grief
  • work-related problems
  • parenting support
  • behavior/learning difficulties
  • identity issues (2SLGBTQI+, gender)
  • marginalization and discrimination
  • system navigation

Who are the Mental Health Clinicians?

The STAR Family Health Team Mental Health Clinicians are registered mental health professionals who are trained and authorized to practice Psychotherapy. Our team is made up of Registered Psychotherapists, Social Workers and a Psychological Associate. Who you see is determined by a number of factors, including where you live, and the reason you are coming for Psychotherapy.

Are the services available to the public?

Individual therapy is available only to patients of the STAR Family Health Team. Some of our group programs are open to the community.

What is the cost?

The cost of seeing the Mental Health Clinician is covered by OHIP. Some of our group programs have a small administrative fee to cover the cost of materials.

What if I have benefits through work, or an Employee Assistance Program (EAP)?

If you have private insurance benefits through work, or an EAP, please contact your Health Insurance Provider to see the type of services that are available to you. We request that you make use of your benefits and/or EAP before making an appointment with a STAR FHT Mental Health Clinician.

What can I do while I wait for my appointment?

What can I expect from the Mental Health Clinician?

The Mental Health Clinician will talk with you about the reason for your referral and discuss what may be helpful. They can answer questions and provide up-to-date information on a variety of resources and treatment options. The Mental Health Clinician can also refer you to other programs or services, if appropriate.

While working with the Mental Health Clinician, you will set goals and agree on a treatment plan together. You may see the Mental Health Clinician once or several times. We offer services based on best practice guidelines and within a short-term model of care.  At times, individuals may benefit from specialized expertise and/or longer-term care that requires the involvement of the team’s Mental Health Navigator to help explore community supports/resources.

You can continue to see your doctor while you are seeing the Mental Health Clinician.  Because we work as a team, your doctor and/or Nurse Practitioner have access to information about your progress in therapy, as needed. Your Mental Health Clinician will write a note in your medical file following your session. Only your doctor, or other health care professional will view these notes when necessary for improving care.

What does confidentiality mean?

The information you discuss with your Mental Health Clinician is confidential.  This means that your information is not released outside the Family Health Team unless you give us written or verbal permission. There are however, exceptions when confidentiality cannot be kept:

  • If you are imminent risk of harming yourself or another.
  • If you are at imminent risk of being harmed by another.
  • If you are a child (under the age of 18), or if you report knowing of a child, who is being harmed or at risk of being harmed by a parent or caregiver. This includes reports of emotional, physical or sexual harm, witnessing violence or experiencing neglect.
  • If you report abuse or harm by a Regulated Health Professional
  • If we receive a court order for our records, or we are required to give testimony in court.

The STAR Family Health Team strives to be a caregiver friendly organization, please speak to your Mental Health Clinician if you have further questions.

For more information on the STAR Family Health Team’s privacy policy, please CLICK HERE.

How long will I have to wait to see the Mental Health Clinician?

Wait times can vary from a few days to several weeks. We do our best to provide prompt service. We respect that all people referred for service would like to be seen as soon as possible, and we appreciate your patience while you are waiting for your appointment. You can continue to see your doctor while you are waiting to see the Mental Health Clinician. 

How will you receive care?

Based on your preference, sessions can be provided in-person, via secure video, or telephone.




How do I make an appointment with a Mental Health Clinician?

  • Speak with your doctor or Nurse Practitioner.

If you cannot keep your appointment, please call to reschedule, 226-779-5550. We appreciate your efforts to cancel your appointment as early as possible, so that time can be offered to someone else.

The office keeps a cancellation list. If you are available on short notice, please let us know and ensure we have the appropriate phone number to call.

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